1. General Questions
What areas do you service?
We service Adelaide and surrounding suburbs. If you are unsure whether we service your area, contact us and we’ll let you know.
Are you licensed and insured?
Yes. Helios Electrical Group is fully licensed and insured. Our licence details are listed on our website footer.
Do you use sales reps?
No. You speak directly with an electrician. Our systems and quotes are designed by people with real installation experience, not sales targets.
2. Electrical Work
What electrical work do you do?
We handle domestic electrical work, maintenance, switchboard upgrades, lighting, power points, fault finding, repairs, safety upgrades and general electrical installations.
Do you do switchboard upgrades?
Yes. We can inspect your existing switchboard and quote upgrades such as RCBO protection, safety improvements, sub-board changes and other compliance-related works.
Can you fault find electrical issues?
Yes. We provide electrical fault finding for homes and businesses, including tripping circuits, faulty outlets, lighting issues, inverter faults and other electrical problems.
3. Solar & Battery
Do you install solar systems?
Yes. We design and install solar systems tailored to your home, usage, roof layout and energy goals.
Do you install battery systems?
Yes. We install battery storage systems and can help size a battery based on your usage, solar production and backup requirements.
Can you repair existing solar systems?
Yes. We can inspect, fault find and repair solar systems, including inverter faults, panel issues, monitoring problems and performance concerns.
Do you handle SAPN approvals?
For eligible solar and battery installations, we can assist with the relevant network approval and compliance process required for the job.
4. EV Chargers
Do you install EV chargers?
Yes. We install residential EV chargers and can assess your switchboard, supply capacity and installation location before quoting.
Can an EV charger work with my solar system?
In many cases, yes. Some chargers and systems can be configured to make better use of solar energy. The best option depends on your existing equipment and how you use your vehicle.
Do I need a switchboard upgrade for an EV charger?
Not always, but some homes may need switchboard work or circuit upgrades before an EV charger can be safely installed.
5. Quotes & Payments
How do I request a quote?
You can request a quote through our website contact form, by calling us, or by emailing us with your job details.
How long are quotes valid for?
Unless stated otherwise, quotes are generally valid for 30 days. Material pricing and availability can change, especially for solar and battery equipment.
When is payment due?
Payment terms are listed on your quote or invoice. For most general electrical work, payment is due by the date stated on the invoice.
Can a quote change after approval?
A quote may change if hidden issues, unsafe conditions, access restrictions, additional work or client-requested changes are identified after approval.
6. Warranty & Support
Do you offer a workmanship guarantee?
Yes. Our labour work is backed by a 5-year workmanship guarantee, subject to the conditions outlined in our Terms and Conditions.
What does the workmanship warranty cover?
It covers workmanship issues directly caused by our labour. It does not cover misuse, weather damage, pests, third-party alterations, existing faults, or product failures covered by manufacturer warranties.
Who handles product warranties?
Manufacturer warranties apply to supplied products. We can assist with warranty claims where relevant, depending on the product and issue.
What should I do if something goes wrong?
Contact us with the issue, your job details and any relevant photos or fault information. We’ll review it and advise the next step.