1. Overview
Helios Electrical Group takes the protection of your personal information seriously. We handle personal information carefully and only collect information that is reasonably necessary for our business operations.
This Privacy Policy applies to information collected through our website, contact forms, enquiries, quotes, bookings, invoices, installations, maintenance work, warranty claims, and related customer communications.
Personal information means information that identifies you, or could reasonably identify you, such as your name, phone number, email address, address, job details, and communication history.
2. Information We Collect
We may collect personal information including:
- Your name
- Phone number
- Email address
- Property address or installation address
- Suburb and service location
- Details of the work you are enquiring about
- Quote, invoice, payment and booking information
- Photos, documents or information you provide to us for quoting, installation, maintenance or warranty purposes
3. How We Collect Information
We collect information when you provide it to us directly. This may include when you fill out a website contact form, call us, email us, request a quote, accept a quote, book a job, or communicate with us about a current or completed job.
Some technical data may also be collected automatically when you visit our website, such as browser type, device type, operating system, general website usage data, referring pages, and approximate access times.
4. How We Use Information
We use the information we collect to:
- Respond to enquiries
- Prepare quotes and proposals
- Book and carry out electrical, solar, battery, EV charging and related work
- Issue invoices and manage payments
- Complete installation, compliance, warranty and service requirements
- Communicate with customers about current, future or completed works
- Improve our website, services and customer experience
- Meet legal, safety, regulatory and compliance obligations
5. Website Data & Cookies
Our website may use cookies or similar technologies to help the website function properly, improve user experience, and understand how visitors use the site.
Cookies are small files stored on your device by your browser. You can configure your browser to refuse cookies, delete cookies, or notify you when cookies are being used. Disabling cookies may affect some website functionality.
Our website provider may also collect standard technical information such as browser type, operating system, referrer URL, time of access, IP address and general usage data.
6. Contact Forms
If you contact us through a website form, we collect the information you enter into that form so we can respond to your enquiry and any follow-up questions.
This information may include your name, phone number, email address, suburb, job details, and any other information you choose to provide.
We do not sell this information. We only use it for business purposes connected to your enquiry, quote, booking, installation, service or warranty matter.
7. Customer & Job Data
When you engage Helios Electrical Group, we may collect and retain customer and job information required to carry out the work, manage the project, meet legal and compliance obligations, process warranty claims, and maintain business records.
This may include job notes, photos, compliance documents, quote and invoice records, installation details, product details, warranty information, and communication records.
8. Third Parties
We may share necessary information with trusted third parties where required to perform our services, complete compliance obligations, or manage business operations.
These may include:
- SA Power Networks or other electricity network providers
- Energy retailers
- Product manufacturers and warranty providers
- Solar, battery or electrical compliance platforms
- Accounting, invoicing, payment or business software providers
- Suppliers, wholesalers or contractors where necessary for the job
- Government, regulatory or legal bodies where required by law
We do not sell your personal information to third parties.
9. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, data transmitted over the internet, including email and website form submissions, cannot be guaranteed to be completely secure. You provide information online at your own risk.
10. Access & Correction
You may request access to the personal information we hold about you. You may also ask us to correct information if it is inaccurate, incomplete or out of date.
To request access or correction, contact us using the details listed at the bottom of this Privacy Policy.
11. Marketing
We may use photos or videos of completed works for record-keeping, quality assurance, portfolio, website, social media or marketing purposes where permitted by our Terms & Conditions.
We will not publish personal identifying information such as your name, address or contact details without your consent.
You may request in writing that images of your work not be used for marketing purposes prior to commencement of works.
12. Changes to This Policy
Helios Electrical Group may update this Privacy Policy from time to time. Updated versions may be published on this website.
Continued use of our website or services after changes are published constitutes acceptance of the updated Privacy Policy.
13. Contact Information
For questions about this Privacy Policy or how your personal information is handled, please contact Helios Electrical Group.